Service Desk Engineer

Barq Systems - Cairo, Egypt

96
Applicants for
1 open position
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Perform IT end user support.
  • First-line investigation and diagnosis
  • Resolving incidents and service requests
  • Escalating incidents and service requests
  • Communicating progress to the users
  • Closing resolved incidents, service requests and all other calls
  • Provide remote technical support over the phone.
  • Conducting user satisfaction surveys
  • Follow standard Service Desk operating policies & procedures.
Job Requirements
  • ITIL foundation V3 certified or hands on experience will be preferred.
  • Previous experience with ITSM tools will be a plus.
  • Follow up, and reporting skills.
  • Analytical thinking.
  • Problem Process activities, methods and techniques
  • Problem detection \ Logging \ Prioritization \investigation and diagnosis
  • Active Listening
  • Verbal Communications
  • Team work skills
  • Quick learner.
  • Highly Active
  • Good problem solving.
  • Professional demeanor, previous customer service experience strongly desired.
  • Ensuring a high level of customer satisfaction
About this Company

Barq Systems is a fully diversified information technology solution provider. The company’s services range from consulting to software and hardware deployment. Salec’s competitive advantage derives from its uncompromising pursuit of world-class products and services, a total... (More)

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