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POS Setup & Support Assistant Manager

Network International -Egypt
New Cairo, Cairo
Posted 3 years ago
31Applicants for1 open position
  • 28Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Assist team manager in managerial sub-tasks (e.g.: Performance reports preparation, service status reporting, …etc.).
  • Back-up team manager in managerial tasks when absent.
  • Handles relationship between the team and other internal teams.
  • Manage data and system integration of POS functions between TWO and other systems.
  • Manage and comply with PCI-DSS and schemes requirements/specifications.
  • POS switch and Value Added services implementation and Delivery.
  • Analyze, validate and apply clients’ parameter changes on POS services.
  • Analyze and validate Scheme and vendor regular changes and mandates.
  • Insure compliance with schemes’ mandates.
  • Manage and analyzing new POS features and services.
  • Supervise POS specialists and act as 2nd level support.
  • Perform setup and service parameters of POS acquirers on authorization switch system.
  • Provide support and consultancy to POS teams (OPS, AFU and Testing) during certification projects, new features implementation, UAT and pilot phases.
  • POS Acquiring Questionnaire validation and maintenance.
  • Requests modifications, developments and enhancements of POS services on all systems.
  • Test and validate the integration of POS services between TWO and other systems.
  • Provide support to internal departments and clients for errors related to system setup and integration.
  • Manage authorization switch and value-added service application upgrades.
  • Answer Client Banks’ inquiries related to POS functions/services.
  • Assisting and preparing technical proposals for POS/merchant acquiring solutions.
  • Building and maintaining procedures of acquiring host support and value-added services maintenance.
  • Support internal departments’ inquiries concerning POS services and value-added services.
  • Managing the external communication with system vendors regarding POS new features and bugs.
  • Maintaining and setting up documentation and control procedures related to POS systems integration.
  • Providing regular reporting, analysis and performance of POS services and POS specialists performance.

Job Requirements

Min Education level accepted

  • Bachelor of Computer Science and information is preferred (or equivalent).

Min Years and type of Experience accepted

  • 4+Years of experience in POS acquiring business.

Additional skills

  • V. Good command of English language (Speaking, reading and writing).
  • Good communication skills.
  • Self-confident

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