Sales Operation Officer

Reporting and BD Intelligence:

• Prepare weekly and monthly BD performance reports and responds to any ad-hoc reporting as required and in a timely manner.
• Working with Marketing Department, provides essential reporting support for marketing automation, and campaigns performance monitoring.
• Implements enabling technologies, including CRM, to field sales teams, monitors the assigned sales
• Organization’s compliance with required standards for maintaining CRM data, Works closely with sales management to optimize the effectiveness of the firm’s technology investments.
• Assists sales management in understanding process bottlenecks and inconsistencies, Facilitates an organization of continuous process improvement.

Commissioning:

• Working with Accounting, Finance, and Human Resources, provides assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures.
• Provide input to senior leadership in the administration of sales incentive compensation programs.

Collection and Document Control:

• Responsible for keeping a clean and organized documents reference for all sales transactions.
• Responsible for sending email reminders and initiating phone calls for clients with reference to each and every contract terms and conditions.

Communication and Follow up:

• Responsible for making an efficient contact channel with technical department following up on requested quotations.
• Responsible for follow up, escalations and correction of any deviation and or delay regarding SLA agreements.