Call Center Supervisor - Alexandria
IEREK -
Alexandria, EgyptPosted 7 years ago110Applicants for1 open position
- 32Viewed
- 11In Consideration
- 0Not Selected
Job Details
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Job Description
We are looking for a competent Call Center Supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.
Responsibilities:
- Support and provide superior service to customers via phone.
- Use questioning and listing skills that support and effective telephone conversation.
- Provide customers with product and service information.
- Process documents, forms and applications.
- Identify and escalate priority issues.
- Effective communication with his/hers assigned team members to resolve all issues.
- Effective supervision of the daily work of student advisers assigned to his/hers team.
- Effective evaluation of his/hers assigned team members on all evaluation indicators and on defined evaluation periods.
- Effective communication (negotiation) with interested applicants (via phone & email).
- Effective knowledge and presentation of degrees and certificates.
- Effective communication with internal departments (via phone, email & personal presence).
- Effective system (CRM/SIS) updates.
- Effective time management.
- Effective targets management.
Job Requirements
Requirements:
- High education graduates
- Experience in the same or related field is a plus
- Excellent verbal and written command of the English language
- Excellent conversational skills through the phone in English
- Excellent computer skills (typing skills will be considered an advantage)
- Attention to detail
- Excellent time management
- Ability to reach assigned targets
- Residence in Alexandria is a must