Call Center Supervisor - Alexandria

IEREK - Janaklees, Alexandria

84
Applicants for
1 open position
32
Seen
11
Shortlisted
Experience Needed:
More than 3 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
1 open position
About the Job

We are looking for a competent Call Center Supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.

Responsibilities:

  • Support and provide superior service to customers via phone.
  • Use questioning and listing skills that support and effective telephone conversation.
  • Provide customers with product and service information.
  • Process documents, forms and applications.
  • Identify and escalate priority issues.
  • Effective communication with his/hers assigned team members to resolve all issues.
  • Effective supervision of the daily work of student advisers assigned to his/hers team.
  • Effective evaluation of his/hers assigned team members on all evaluation indicators and on defined evaluation periods.
  • Effective communication (negotiation) with interested applicants (via phone & email).
  • Effective knowledge and presentation of degrees and certificates.
  • Effective communication with internal departments (via phone, email & personal presence).
  • Effective system (CRM/SIS) updates.
  • Effective time management.
  • Effective targets management.
Job Requirements

Requirements:

  • High education graduates
  • Experience in the same or related field is a plus
  • Excellent verbal and written command of the English language
  • Excellent conversational skills through the phone in English
  • Excellent computer skills (typing skills will be considered an advantage)
  • Attention to detail
  • Excellent time management
  • Ability to reach assigned targets
  • Residence in Alexandria is a must
New
WUZZUF Badges

IEREK prefers having strong proficiency in the following abilities for this job: Problem SolvingEnglish Comprehension and English Speaking.

You can verify these abilities and earn related WUZZUF badges by taking Viriphi Assessment. These badges will also increase your chances at 1000s of jobs on WUZZUF.

About this Company

IEREK – International Experts for Research Enrichment and Knowledge Exchange – is an international institution that is concerned with the exchange of knowledge and enhancing research through organizing and managing conferences in all fields of knowledge.

Moreover,... (More)

Industry: Education
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