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IT Service Desk Engineer

Rwazen Group
Nasr City, Cairo
Posted 7 years ago
351Applicants for1 open position
  • 315Viewed
  • 29In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Perform timely workstation hardware and software upgrades as required
  • Installation of additional applications as per user’s requirements.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install, modify, and repair computer hardware.
  • First level support to attempt to resolve the incident, use remote control if necessary for incident resolution.
  • Troubleshooting of hardware and software for PCs & Peripherals.
  • Upgrade of PC hardware as required such as increase of memory or hard disk size.
  • Upgrade of operating systems and applications such as Windows, Office and other applications.
  • Provide Microsoft Windows Server operating system and sharing server support.
  • Support and maintain Active Directory.
  • Support and configure of Group policy.

Job Requirements

  • Bachelor Degree in Computer Science or Engineering
  • Very good Communication skills, Problem Solving skills & Able to work under stress
  • Certified MCITP or MCSA
  • CCNA is a plus

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