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Job Description
- Perform timely workstation hardware and software upgrades as required
- Installation of additional applications as per user’s requirements.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install, modify, and repair computer hardware.
- First level support to attempt to resolve the incident, use remote control if necessary for incident resolution.
- Troubleshooting of hardware and software for PCs & Peripherals.
- Upgrade of PC hardware as required such as increase of memory or hard disk size.
- Upgrade of operating systems and applications such as Windows, Office and other applications.
- Provide Microsoft Windows Server operating system and sharing server support.
- Support and maintain Active Directory.
- Support and configure of Group policy.
Job Requirements
- Bachelor Degree in Computer Science or Engineering
- Very good Communication skills, Problem Solving skills & Able to work under stress
- Certified MCITP or MCSA
- CCNA is a plus