Job Details
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Job Description
POSITION SUMMARY:
- The Hotel Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
Main Responsibilities:
- Responsible for managing the Hotels staff and overall hotel targets to deliver an excellent Guest experience. The Hotel Manager would also be required to manage between profitability and guest satisfaction measures.
- Oversee the operations functions of the hotel, and manage all departments.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to Hotel operating controls, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints, and oversee the service recovery procedures.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short and long term strategic goals for the property.
- Developing improvement actions, carry out costs savings.
- Closely monitor the hotel activities on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
- Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
- Act as a final decision maker in hiring a key staffs.
- Coordination with HOD's for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
- Manage and develop the Hotel Executive team to ensure career progression and development.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
Job Requirements
- The ideal candidate is a highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
- Available to work when needed, including weekends, holidays, and nights.
EDUCATION:
- A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record.
- Excellent computer system skills.
EXPERIENCE:
- At least 10 to 15 years experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations.
Languages:
- Fluent in English
- Excellent in French
