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Job Description
- Manage large amounts of inbound and outbound calls in a timely manner.
- Handle various customers’ requests, inquiries and questions.
- Build sustainable relationships and engage customers by taking the extra mile.
- Create an accurate profile for new and existing customer’s data on Auto-line.
- Handle customer’s complaints before filing/registering them to the customer care department.
- Conducting welcome calls to greet new customers & confirm their data in addition to checking on customer’s satisfaction during closing deal process.
- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company.
- Ask questions to understand customers’ inquiries and close sales.
- Direct prospects to the field sales team when needed
- Report day to day call records and breakdown to team leader for consolidation.
- Keep records of all conversations in our call center database in a comprehensive way.
- Meet personal/team qualitative and quantitative targets.
- Meet quality assurance requirements and other Key performance metrics.
Job Requirements
- Bachelor degree
- 1+ year of experience in customer service/call center
- Excellent command of English
- Excellent communication & follow-up skills
- Customer oriented
- Problem Solver
- Very good analytical skills
