Customer Service Representative (E-Commerce)

Togar -
New Nozha, CairoPosted 3 years ago

90Applicants for1 open position

Job Details

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We're hiring an E-Commerce Customer Service Representative for our Misr Al Gedida office.
Our E-Commerce Customer Service Representative will be a key contributor to growing our business and will work very closely with our vendors, sales, and product management team.

Responsibilities:

Assist in the processing of online purchases quickly and while providing superior service to customers.
Field calls and E-mails of customer inquiries.
Assist with returns and the RMA process as needed.
Coordinate with shipping carriers to ensure the safe delivery of all packages.
Demonstrates a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy, and knowledge.
Demonstrate knowledge of computer components to assist customers with technical questions as needed.
Handel and solve customer complains.

Requirements:

BS/BA degree.
Past working Experience in an E-commerce company is preferred, not a MUST
Past working Experience in a Telesales position is preferred, not a MUST
Detail-oriented and quick-thinking personality with the ability to work in a fast-paced environment.
Organized and a strong aptitude to follow tasks through to completion.
Excellent active listening and time management skills with the capability to address difficult situations with patience and professionalism.
This is an entry-level position
Experience: Minimum 1 year in a similar position
Good written and verbal communication skills in English & Arabic