Job Details
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Job Description
- Greet the customer with warmth, courtesy & personalized greeting.
- Generating a proper queuing ticket for the customer.
- Set up new customer accounts, customer profiling/registration.
- Maintain and update customers database
- Full customer need assessment by proper probing to identify the customer's needs
- Fulfilling the customer need with speed & simplicity (Can do attitude)
- Handle customers' inquiries & complains and payment complaints in a positive manner
- Ensure that the customer got all the needed service before leaving
- Farewell the customer & invite him to revisit our store
- Provide strong & updated product knowledge
- Supporting in maintaining the store's look & feel standards at all times
Operations:
- Perform financial transaction throw PC interface and point of sale terminal application including all method of payments (Cash – card – wallet – QR code).
- Interdepartmental communication to speed up the work's completion
- Handling opening & end of day operation
- Initiate and open new accounts
Job Requirements
Experience
- 0-2 years’ experience in a relevant field is preferable.
Technical Skills
- Excellent PC skills knowledge.
- Basic financial and accounting knowledge
Personal Skills
- Having a permanent resident in the district applying for.
- Sales and Customer focused.
- Presentable, self-motivated.
- Ability to work under pressure.
- Teamwork oriented.
- Self-disciplined.
- Excellent Negotiation and communication skills.
- Good reading, spoken & written English language.
- Problem Solving
- Time Management
- Willing to understand simple banking teller tasks. (Cash in, cash out).
- Accuracy with dealing with numbers.
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