Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Handle customer inquiries both by telephone and by email.
- Follow up Customer Complaints.
- Provide customers with product and service information.
- Identify and Escalate priority issues.
- Route calls to right resource (responsible person/department)
- Contact Customer to complete the sales back order.
- Explain the customer company procedures and related requirements.
- Route possible customer leads to the right Sales person.
- Complete Call Logs and customer data information (feeding customer data base).
Produce Call Reports.
Job Requirements
Experience
- Bachelor Degree is a must.
- Call Center Experience for at least 2 years.
- Paints industry experience is an advantage.
- Knowledge of sales/marketing principles is an advantage.
- Working in a team.
- Computer Knowledge.
- Knowledge of administration and clerical processes.
Personal qualities & behavioral traits:
- Patience.
- Attentiveness.
- Calm Character.
- Having Positive Language.
Organizational / Managerial Competencies:
- Verbal and written communication skills.
- Problem analysis and problem-solving.
- Customer Service orientation.
- Organizational Skills.
- Negotiation Skills.
- Convincing.
Skills:
People Success Factors:
- Listening Skills.
- Attention to detail.
- Judgment.
- Adaptability
- Team Work.
