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Job Description
- Identify and assess future and current training needs.
- Deploy a wide variety of training methods.
- Conduct effective induction and orientation sessions.
- Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
- Creates and enhances training material and presentations.
- Communicates regularly with Operations to assess agents needing training and delivering required new and refresher classes personally or through available trainers.
- Reviews the performance of trainers and coaches, monitor their results and gives them direction for ongoing performance and result improvement.
- Receives and present prompt/ periodical feedback/ evaluation on trainees during/ after training.
- Prepares TNA for their respective projects and reviews training needs analysis conducted by Training Executives.
- Monitor and evaluate the training program’s effectiveness, success and ROI periodically and report on them.
- Provides opportunities for ongoing development.
- Maintain a keen understanding of training trends, developments, and best practices.
- Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers.
- Coordinates training activities for new and OJT between both Operations and Training departments starting from team leaders’ level.
- Draw an overall or individualized training and development plan that addresses needs and expectations.
Job Requirements
- Bachelor's Degree in field of expertise.
- Certified Professional in Training Management is a plus.
- Outstanding knowledge of learning theories and training methodologies.
- Excellent interpersonal and communication skills.
- Passion for teaching and public speaking.
- Strong teamwork abilities.
- In-depth knowledge of staff learning and assessment protocol.
- Friendly and approachable.
- Minimum 5 years of experience in similar roles.
