Hardware Technical Support Engineer - ( Remote English Speakers )
IBM -
Cairo, EgyptPosted 7 years ago1 open position
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Job Description
- Provide remote technical support assistance to clients and IBM technical personnel on High Volume product environment.
- Perform hardware problem determination, problem source identification utilizing a range of tools, techniques, knowledge bases and processes
- Provide action plans to clients to resolve issues and act as interface with IBM field support staff as needed to develop and execute action plans to resolve client issues
Job Requirements
- B.Sc. in Electronics/Communication/Computer Engineering is a must
- Excellent communication and problem solving skills
- 1 – 3 years of experience in Technical Support or similar fields
- Fluent in English
- Any experience handling or troubleshooting System X servers
