Software Technical Support / Database Administrator (Remote French Speakers)
IBM -
Cairo, EgyptPosted 7 years ago1 open position
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Job Description
Job Description IBM's client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in French
- Responding to client queries and providing initial remote technical software support in a timely manner
- Maintaining highest client satisfaction and relationships even in severe and pressurized situations
- Interacting with client and IBM functions consistently until problem solution
- Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
- Employing IBM's standard support delivery methodologies and tools
- Logging all related activities for each customer query and handling client data securely
- Performing in international software support delivery processes and environments
Job Requirements
- B.Sc. in Computer Science/Engineering or Management of Information Systems
- Conversational fluency in English & French is a must
- 2 – 5 years of experience in Remote Technical Support or similar fields
- Experience with managing databases (i.e. ERP, SAP, Oracle)
- Previous experience with Tivoli Storage Manager, Tivoli Productivity Center or DB2 software is big advantage
- Experience in backup & recovery activities is a plus
