Technical Support Engineer - Remote Spanish Speakers

This role participates in remote technical support of IBM hardware and software products and/or systems and may include the following:

• Deliver remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions
• Provide answers for general usage and operation questions as well as problem determination/problem source Identification
• Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps)
• Identify known defects and fixes to resolve problems
• Aid on supported product known defects for which available corrective service information and program fixes are available
• Identify suspected defects and engage development teams to assist in resolution
• Support with questions regarding product documentation related to the supported products
• Interpret online manuals regarding IBM code and application interfaces
• Collaborate with other support centers and business units to provide seamless problem resolution