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Job Description
- Repair and give support for mainframes and servers, enterprise storage and tape libraries.
- Coordinate with the other Engineering disciplines, client and vendors.
- Assists in development and evaluation of team KPIs for assigned technical staff.
- Maintains and shares a comprehensive knowledge of the product, processes and test requirements and applies it to projects.
- Develop and maintain all product material cost estimates for assigned projects.
- Review and approve all test results to ensure they meet all technical requirements.
- Contributing to the maintenance and development of the technical competence of the Engineers through staff training.
- Discuss and resolve technical issues with other technical staff as necessary.
- Ensuring that work carried out by the Engineering Team is executed in such a way as to comply with the Quality Management System.
- Travel to and from customer locations, documenting work activity and maintaining administrative paperwork.
- Perform any assigned tasks related to the work.
Job Requirements
- Bachelor of Engineering in Communication or Electronics.
- 5-10 years of experience in reputable company.
- Experience with Hardware problems such as (not limited to) Servers, storage devices, printers, PCs, tape drives, tape libraries.
- Experience with reputable brands such as (not limited to) IBM, HP, Fujitsu.
- Excellent written and verbal communication skills.
- Good command of English language.
- Customer service and handling skills is a must.
- Able to work for extended hours.
