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Job Description
- Understanding, in depth, the business processes supported by the system
- To maintain production environments relating to online services. This will include development, stage and production systems.
- To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms, resilience, and performance
- To ensure continuity of the business processes supported by one or many applications / services
- Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
- To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises industry standard components. This includes applications, web server components and databases.
- To ensure application and service processes and outputs are error free and complete.
- Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
- Ensuring appropriate contingency procedures are in place for applications and that they are regularly tested.
- Managing change control implications for designated systems
- Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability
- To ensure that applications and related services are documented and kept current.
- Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
- To keep abreast of technical developments of operational importance to the company and to participate in developing or setting standards as directed.
- To establish and maintain effective working relationships with all stakeholders.
- To undertake advanced administration tasks as required e.g. to support problem resolution.
Job Requirements
- Have knowledge of Kofax, Captiva or any other Capturing software knowledge
- Have knowledge of Scanners maintenance capabilities (Fujitso, Canon,…)
- Have knowledge of Windows Server 2008 and above
- Active Directory
- Have knowledge of Windows 7 and above (client) + MS office, VPN
- Have knowledge of Group Policy administration, Printers and scanners administration
- Firewall adminstration (FortiGate is a plus)
- SharePoint Adminstration and implementation is a plus
