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Area Service Manager

LAVA International
Cairo, Egypt
Posted 7 years ago
64Applicants for7 open positions
  • 55Viewed
  • 5In Consideration
  • 23Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Maintenance Operations Management
    • Customer Call resolution as per defined SLA
    • Company Process adherence at Maintenance Center
    • Availability monies in spare for seamless billing of parts
    • Maintain MSL of Spare parts at maintenance center
    • Work - ways planning and adherence
  • Partner Life Cycle Management
    • Real Good maintenance partner appointment as per blue print plan
    • Maintenance Partner Relationship Management
      • Resolving maintenance partner issues related to customer service, claim settlement etc.
      • Implementing Maintenance Partner Engagement program
      • Ensuring Product Knowledge / repair skill improvement for Maintenance Partner Technician
    • Smooth Separation of Maintenance Partner ensuring all issues are well settled before separation without impacting customer service
  • Maintenance Asset Management
    • Ensuring Smooth Recovery Process of defective spares from “Authorize Maintenance Partner”
    • Spare Part reconciliation at partner level every month
  • Repair Skill Enhancement of Technician
    • Download new product Information to Technician
    • Provide repair Skill know-How to repair technician
  • Customer Service Performance Management
    • Root Cause Analysis of Customer-Service–Performance parameters and corrective action planning, implementation and control
    • To report quality failures with respect to the company’s products to the quality control team for immediate corrective actions
    • Identify and resolve gaps in customer service (impacting customer TAT, Maintenance Cost, Repair Quality)

Job Requirements

  • Bachelor degree of Electrical engineering.
  • Diploma in Electronics or equivalent.
  • Experience from 3 to 6 years in maintenance of mobile phones/ Telecom field.
  • Age Maximum: 30 years old.

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