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Customer Service Agent

Rubex Egypt
Heliopolis, Cairo
Posted 7 years ago
120Applicants for1 open position
  • 119Viewed
  • 40In Consideration
  • 69Not Selected
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Job Details

Experience Needed:
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Job Description

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Job Requirements

  • 2+ years of professional experience as a call center agent

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