Job Details
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Job Description
- Receive/Handle customers calls
- Create/Update Customer Relationship Management (CRM) Case through CRM system
- Handle/Follow-up Service tickets with other Service Centers
- Archive “CRM Device Receipt” and all other Service Division Documents
- Manage Service Division logistics/messengers
- Quality Assurance
Job Requirements
- Bachelor Degree
- Microsoft Office skills (Outlook, Word, Excel…) is a must
- Ability to be a good listener and to really understand a customer problem or question and help them solve it.
- Ability to work under pressure
- Ability to learn
- Organized and systematic
- Fluent English spoken and written is a must
- Gender: Female
