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Job Description
Job Summary
Working as a frontline support for GlobeMed clients. The role involves responding to customers over the phone, answering their inquiries & resolving their complaints. Maintaining the company’s vision toward customer service standards.
Directly Reporting to Customer Service Team Leader
Indirectly Reporting to Customer Service Supervisor
Main Responsibilities:
- Customer Engagement and Interaction.
- Resolving customer needs and issues.
- Meeting set KPIs
- Work as a part of a team
- Accountability for handled cases until resolved
Job Requirements
- Very good command of English language
- Previous experience within call center/customer service industry is a must
- Discipline & strict compliance with policies & procedures.
- Ability to learn, seek knowledge and self-development.
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Ability to work on a 24 hours shift basis that will include night hours.
- Proficiency in using MS Office application.
- Share knowledge with colleagues and the immediate departments.
- Proactively manage personal work standards and development.