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Job Description
Overall Job Function: Responsible for maximizing sales to drive profitability. Leads, manages and organizes the store according to brand´s shared values, standards, policies and procedures along with the District team. Serves as manager on duty, manager of a department and support on the floor when needed in a Symbolic leader function. Job Responsibility including but not limited to: People
- Manage, recruit, on-board, train, develop and provide succession planning for all staff and management team in the store
- Follow up with management team to ensure proper training and staff assessment is being completed
- Create and act on plans for future people development needs within the store
- Maintain an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
Sales & Commercial
- Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per brand guidelines to maximize selling opportunities
- Responsible for overseeing the maintenance and upkeep of department(s)
- Maximize sales through joint operational and commercial focus and take action to obtain highest level of profitability for the store
- Manage and ensure stock level is appropriate to maximize selling
- Ensure the garment presentation, garment level and visual standards are presented according to brand’s expectations
- Ensure and follow up on all activities concerning campaigns, promotions and sales activities in his/her store
Operations
- Perform cash office operational functions
- Ensure proper staff planning according to budget and store needs
- Establish, monitor and follow up on sales goals, sales plans and sales budgets with District team to optimize profit
- Execute reductions, price changes and transfers
- Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags
- Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
- Have working knowledge and oversee use of all company systems in stores
Customer Service
- Provide direct customer service on the sales floor
- Lead by symbolic example mentoring staff in providing high-quality brand direct and indirect customer with the basic demands on the selling floor, in the fitting room and at the cash point
- Ring on the register, report and handle all required transactions, issue receipts and pack merchandise
Financial Accountability
- Establish and oversee plans, budgets and variable costs for store; work with comparable sales to last year, sales to budget and future sales trends to maximize profitability with the District team
- Accurate recording of sales figures
Job Requirements
Minimum Candidate Qualifications
- High School graduate or equivalent
- Preferably 2–3 years of retail management experience or comparable experience
- Ability to lift in excess of 20 pounds
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
- Ability to climb a ladder and use a step stool
Competencies
- Exceptional customer service and interpersonal skills
- Proven organizational and analytical skills
- Consistently show ability to be sales-driven and results-oriented by taking action, relating all decisions back to store results and working to improve P&L
- Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
- Ability to take own initiative and take responsibility for actions
- Ability to work strategically, tactically and operationally
- Ability to multitask in a fast paced environment and prioritize effectively
- Ability to be clear and convincing when communicating goals, information and expectations to staff
- Ability to plan and achieve long-and-short term goals
- Ability to coach and apply appropriate developmental tool for each individual
- Experience with preparing and administrating progressive discipline process and performance management as well as succession planning
- Basic computer skills, such as browser navigation, software interaction and data entry, are needed
- Open availability including evenings and weekends
- Around 5% travel required as necessary (District meetings, workshops, etc.)
Core Competencies
- Entrepreneurial spirit
- Sales and Client focused
- Developing/coaching others
- Leading by example
- Relationship builder
- Effective communicator
