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Job Description
- Social Media moderator is needed for a fast growing digital marketing Company , supporting clients in Egypt,
- Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
- Manage the banned user process, and track and remove previously banned users
- Maintain the Moderation Guidelines and ensure they are up to date
- Service Community Admin accounts, processing emails and complaints, escalating when necessary
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
- Produce reports on relevant moderation statistics, issues and outcomes
- Regularly feedback insights gained from community moderation into the Social Media team
- Monitor all industry and company information and news to anticipate potential issues
Job Requirements
- Proven history of work on different social media platforms.
- Minimum experience of 1 year.
- Fluent in English language is a must.
- Excellent communication and soft skills.
- Ability to work using Microsoft excel.
