Call Center/Customer Care Agent
GPS -
Nasr City, CairoPosted 3 years ago214Applicants for10 open positions
- 111Viewed
- 0In Consideration
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Job Details
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Job Description
- Obtains client information by answering incoming telephone calls and conducting outbound follow-up calls.
- Update our in-house database.
- Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
- Report any problems to the high management immediately to avoid service interruption and/or roadblocks.
- To embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
- This position requires a significant phone, e-mail, communication with customers in a fast-paced environment.
- Applicable to directly coordinate with customers to assist them with any questions or issues arising from their use of our services. Provide customers with superior recommendations and actions.
- Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions. Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
- Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
- Manage incoming calls and customer service inquiries.
- Answers phone calls in a more professional manner and provides information about products and services as required by the callers.
- Keeps records of interactions and transactions of customer; keeps record of details of customer complaints, inquiries, and comments.
- Generates sales leads that develop into new customers.
- Builds sustainable relationships and trust with customer accounts through open and interactive communication.
- Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Job Requirements
- Bachelor's degree in any field
- Experience: 1-2 years
- Age: maximum 28 years
- Gender: Males & Females
- Knowledge of customer service practices and principles.
- Proficient in Microsoft Word, Excel, and Outlook.
