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Trainer

Raya Customer Experience
Maadi, Cairo
Posted 7 years ago
176Applicants for1 open position
  • 10Viewed
  • 0In Consideration
  • 1Not Selected
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Job Details

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Job Description

  • Carrying out training needs analysis to identify the level of people's knowledge
  • Designs course materials and other documents such as handouts, manuals and exercises
  • Organizes courses to meet the needs of learners and demands of business
  • Evaluates the effectiveness of the training and course outcomes
  • Liaises with external course providers to be updated with latest Training techniques & program
  • Abides to COPC approaches and requirements
  • Leverage function performance to meet training metrics targets.
  • Communicates regularly with Operations to tailor and deliver refreshment sessions based on quality reports presented.
  • Provides pre-operational feedback to HR and OP on new agents and their fitness for performing duties required in their respective projects
  • Evaluates agents' responsiveness to training and development.
  • Logs in for minimum of 3 hours per quarter in his/her respective projects.
  • Ensures training evaluation form is used by Trainees.
  • Acts as a Reference for calibration sessions.
  • Acts as a gauge for TL and QA monitoring process and accordingly monitors them side by side to assure they are adhering to calibration process.
  • Perform other related duties

Job Requirements

  • Effective Communication Skills
  • Have a proper level of emotional intelligence
  • Excellent Presentation skills
  • Problem Solving
  • Analytical Skills
  • Ability to spot problems
  • Use analysis for better understanding
  • Ability to map out issue in a logical and consistent manner

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