Senior IT Helpdesk Specialist

Job Purpose:

As Mazadat’s IT Helpdesk champion, your responsibility will be to ensure the company’s users are supported with the functional, secure and required IT tools enabling them to perform their core roles with the highest efficiency. Your technical knowledge, ability to quickly resolve standard issues and pro-actively research and anticipate potential issues is key to your high performance within the company.

Responsibilities: 

• Maintain the daily performance of computer systems, by responsiveness to employees seeking help and provide prompt responses to questions/tickets
• Provide technical and troubleshooting assistance related to computer hardware, software and other technical tools and products adopted by Mazadat, both physically remotely as adequate
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other connectivity channels
• Install, test and configure new workstations, peripheral equipment and software
• Analyze equipment performance records in order to determine the need for repair or replacement by conducting periodical reviews and maintenance for company peripherals and IT tools to minimize ad-hoc issues
• Configures operating systems and using remote desktop connections to provide immediate support.
• Handle IT stock, procurement, asset management and proactively report future requirements
• Ensure security and upgrades are applied to company devices and kept up to date