Job Details
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Job Description
- Management of a dealership Aftersales team, with responsibility for meeting all internal and external targets.
- Constantly demonstrate a commitment to AE DNA & SOP implementation & enhancement when needed.
- Deliver exceptional customer service to a wide range of customers, by identifying, meeting and exceeding their expectations.
- Manage the performance of a team of Service & Parts managers to deliver profitable, customer-focused service.
- Maximise all opportunities to deliver value-added sales.
- Work with internal and external stakeholders to meet all customer service indices in line with company objectives.
- Maximise productivity and meet cost targets.
- Identify new opportunities to innovate and improve all aspects of the business.
- Closely monitor and control sales activity by reviewing performance with individuals and agreeing action required to improve sales.
Job Requirements
Knowledge, Skills & Experience
Requirements Essential/Desirable
Qualifications
- BSC in Mechanical Engineering MBA will be an added value
- Experience +15 years of automotive experience in the area of after sales with major part in the service side and having a proven record in managing service centres with recognized achievements in CS, target achievement and people management.
- Having experience in spare parts planning will be an added value
Knowledge, skills & abilities
- Proven understanding of automotive Aftersales management
- Able to lead by example, and drive for targets and goals
- Excellent written and oral communication skills
- Capable of balancing the complexities of resource allocation, including parts and labour
Attitude & disposition
- Strong focus on results achieving
- Comfortable with web-based computer applications
- Demonstrable management, motivational, leadership and customer service focused
- Able to work effectively with a diverse workforce with evidence of managing in a pressured and complex environment
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