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Job Description
- Overseeing and assessing customer success staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of Customer Success operations.
- Assisting Customer Success staff with duties when required.
- Training staff in areas of Customer Success and company policies.
- Investigating and solving customer’s complaint.
- Lead the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation related to customer success department activities.
- Responsible for quality assurance to ensure effective corrective action implementation and proper registration for Customer complaint.
- Performing additional duties where needed.
Job Requirements
- A bachelor's degree in any related field.
- Previous experience in the same role 1-2 Y.
- Has experience in healthcare is a plus.
- Solid knowledge of online customer engagement platforms and channels.
- Comfortable using tech-assets.
- Excellent spoken and written English.
- Excellent communication and interpersonal skills.
- Highly organized and able to multi-task.
