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Job Description
Role and Responsibilities
- Support the warehouse management system and customers.
- Monitor and resolve support tickets through our ticketing tool.
- Troubleshoot day-to-day application and/or database-related issues in production environments.
- Produce knowledge base articles and training documentation and evolve into a subject matter expert.
- Take ownership of tasks or tickets proactively and with minimal assistance.
- Develop and support objects in MSSQL including queries, functions, views, and stored procedures.
- Troubleshoot, support, and create advanced solutions SSRS (SQL Server Reporting Services).
- Analyze and support ETL solutions in SSIS (SQL Server Integration Services).
Job Requirements
Preferred Skills
- Bachelor’s degree, or higher in Computer Science, Engineering, or a related field.
- Experience developing for or supporting Microsoft's SQL Server Business Intelligence (BI) stack
- Experience developing for SQL Server Reporting Services (SSRS)
- Experience developing for SQL Server Integration Services (SSIS)
- Advanced Experience with SQL Server Database Administration and Performance Tuning
- Experience with Networks, Web Page Administration, ETL, API, and EDI.
Qualifications
- Must be a self-starter with a passion for resolving complex issues.
- Ability to work independently as well as within a team environment.
- Professional demeanor and the capacity to develop collaborative and effective working relationships with team members, customers, and vendors.
- Ability to communicate clearly and concisely in both verbal and written form with customers, team members, stakeholders, in technical and non-technical situations, in the English language.
- Ability to organize own work based on the priorities established.
- Documented and proven experience in customer service.
- Minimum of 4 years of experience with SQL T-SQL development and support.
- Minimum of 3 years of combined experience as an Application Administrator.
- Minimum of 2 years of experience with Microsoft SQL SSIS package development.
- Strong understanding and experience manipulating relational database schemas.