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Unified Communication Support Engineer - Skype For Business

Alnafitha
Nasr City, Cairo
Posted 3 years ago
14Applicants for2 open positions
  • 7Viewed
  • 1In Consideration
  • 6Not Selected
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Job Details

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Job Description

Overview:

  • We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.
  • We are currently searching for an enthusiastic and innovative Customer Success Support Engineer to work on our Support Team supporting and implementing Alnafitha’s Unified Communication/Productivity Solutions.
  • We’re a team of technology driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales and business development. We’re always striving to learn more, expand our skills and grow our teammates,
  • Primary Focused Domain(s): Unified Communication, Productivity

Responsibilities:

  • Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.
  • Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technlogy.
  • Provide the following services: Proactive Services: Services which promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
  • Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
  • Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
  • Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
  • Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  • Presenting and demonstrating Alnafitha’ S services to customers.
  • Build scope of work/low level technical scope based on the business requirements.
  • Deliver technical implementation and solution design within Alnafitha’ services.
  • Assist customers with migrating legacy applications to a cloud optimized architecture.
  • Deliver technical process documentation.
  • Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
  • Mentor other team members on deployed solutions and best practices.

 

Job Requirements

  • Experience in Virtualization (Microsoft Hyper-V, VMWare).
  • Fluent in Arabic and English.
  • Fluent in the English language.
  • ITIL Foundation (Must)
  • Handling many tasks & responsibilities
  • Experience in Active Directory and Windows Server (ADFS, DFS, RMS, WSUS, CA, IIS).
  • Experience closing enterprise-level deals
  • Designing and Deploying Microsoft Exchange Server 2016
  • Deploying Enterprise Voice with Skype for Business 2015
  • Excellent communication and negotiation skills
  • Excellent user of MS office package.
  • Excellent written and oral communication, interpersonal, telephone, and organizational skills.
  • Implementation of Cisco Unified Communications Manager, Cisco Contact Center Express (UCCX) or similar technologies.
  • Integrating Skype for Business / Teams with IP Telephony Vendors.
  • Understanding of sales performance metrics
  • Vigorous and energetic with the enthusiasm to break into for new opportunities.
  • Working on Weekends, Holidays or outside the business hours could be required [covered by the company].
  • Working Conditions: Business travels could be required up to 60% [covered by the company].
  • High presentation skills
  • Two or more years’ sales experience in sales or marketing, preferably in Software, Customer Care or Lead Finder.
  • Solid, hands-on proposals and quotations writing skills.
  • MCSE Productivity Solutions Expert or equivalent.
  • Must be available for duty role (24/7, 1 week in 4), definitely NOT a 8 to 5 worker.
  • Proven work experience as a sales account executive
  • Solid knowledge of CRM software and MS Office (MS Excel in particular)
  • Solid Networking Skills (Routing & Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and WAN protocols)
  • MCSA SQL Server (Preferred)
  • Core Solutions of Microsoft Skype for Business
  • Hands-on experience with customer service
  • Follow-up with the client.
  • Experience in planning and implementing sales strategies.
  • Good interpersonal skills and high task orientation.
  • Good interpersonal skills and high task orientation.
  • Initiative, problem-solving skills, attention to details.
  • Gender: Male.
  • IT Background or business analysis is a plus.
  • Candidate Experience: To excel in this position, you will need to: Certification Requirements: Bachelor’s degree in Computer Science or equivalent.
  • Excellent presentation and communication skills, both written and verbal.
  • Candidate Experience: To excel in this position, you will need to: Certification Requirements: Bachelor’s degree in Computer Science or equivalent.
  • Ability to lead a sales team.
  • Technical Skills: Expertise knowledge in the following Technologies: 7+ (Microsoft Exchange, Microsoft Exchange Online, Microsoft Skype for Business, Microsoft Teams)
  • Ability to work with the cross-functional team.
  • Cairo residents Only.
  • Bachelor's degree, preferable in computer science.

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