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Job Description
- Supervise pilots across their daily duties in different areas to ensure that every shipment is picked and delivered within SLA.
- Responsible for overall operational management and performance of delivery operations.
- Follow up delivery with couriers according to areas and load of business
- Ensure that the process and employees are working smoothly and efficiently.
- Achieve KPI & SLA of delivery & pickup commitment.
- Supervise pilots to ensure that safety best practices are being followed while handling shipments.
- Develop delivery best practices and SOPs to operations and in collaboration with customer service.
- Evaluate all aspects of employee performance and provide coaching or discipline as needed.
- Provide operations staff with guidance and support to cope with volume growth.
- Reassign responsibilities based on the change in volumes or geography.
Job Requirements
- 2 - 3 years supervisory / management experience in the courier and delivery business.
- Demonstrated leadership abilities
- Comfortable with using MS Office and technology tools.
- Strong knowledge of courier operations process
- Verbal and written communication skills (Arabic and English)
- Strong with direct people management
- Ability to work under pressure
- Time Management
- Problem Solving
- Process Improvement
- Knowledge of proper freight handling/loading techniques
- Ability to communicate effectively with all levels of operations & management
- Strong interpersonal skills to create conditions for cooperation and high standards of performance from subordinates to ensure targets and KPIs are met.
- Strong organizational skills.
