Reservation Agent - Religious Tourism

Job Description

• Our travel agency is searching for a friendly and professional reservation Agent to join our team in religious tourism department
• The ideal candidate will be an excellent communicator with in-depth knowledge of Hajj & Umrah sector
• To succeed in this role, you should also possess knowledge of the various hotels in Makkah & Madinah in addition the various hotel management agencies serving our high-class client’s segment (5 stars hotels)

Duties of Reservation Agent

• Communicating with hotels & hotel management agencies about the expected arrival & departure dates according to the plan of the director
• Comparing different hotel rates in Makkah & Madinah
• Following up hotel rates dynamic updates
• Maintaining good relationship with hotel & hotel management agencies representatives
• Understanding the various hotels policies such as reservations and no-shows.
• Review & Audit all invoices before transferring amounts according to hotels room rates.
• Understanding customer special requests & communicating them with the suppliers.
• Close Follow up on all arrival, departure dates, methods of payment to hotels & hotel management agencies for all bookings.
• Following up the selling status, Preparing Rooming list as per the updated situation from sales department
• Coordinating with sales operation departments to prepare the weekly departures.