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Job Description
Job Description
- Our travel agency is searching for a friendly and professional reservation Agent to join our team in religious tourism department
- The ideal candidate will be an excellent communicator with in-depth knowledge of Hajj & Umrah sector
- To succeed in this role, you should also possess knowledge of the various hotels in Makkah & Madinah in addition the various hotel management agencies serving our high-class client’s segment (5 stars hotels)
Duties of Reservation Agent
- Communicating with hotels & hotel management agencies about the expected arrival & departure dates according to the plan of the director
- Comparing different hotel rates in Makkah & Madinah
- Following up hotel rates dynamic updates
- Maintaining good relationship with hotel & hotel management agencies representatives
- Understanding the various hotels policies such as reservations and no-shows.
- Review & Audit all invoices before transferring amounts according to hotels room rates.
- Understanding customer special requests & communicating them with the suppliers.
- Close Follow up on all arrival, departure dates, methods of payment to hotels & hotel management agencies for all bookings.
- Following up the selling status, Preparing Rooming list as per the updated situation from sales department
- Coordinating with sales operation departments to prepare the weekly departures.
Job Requirements
- Bachelor's degree
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Minimum 3 years’ Experience working in reservation or in travel industries needed.
- Customer-service experience
- Proficient in Microsoft Office Suite.
- Data entry experience.
- Flexible working hours.
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