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IT Service Delivery Specialist

ServerHub
Dallas, United States
Posted 3 years ago
27Applicants for1 open position
  • 27Viewed
  • 7In Consideration
  • 20Not Selected
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Job Description

IT SERVICE DELIVERY SPECIALIST

Do you have what it takes?

ServerHub is seeking dedicated and motivated individuals who are looking for a prosperous career in the Cloud Services Industry. We are a small company and we are currently experiencing growth in our industry, we are working hard to make sure this growth is consistent and beneficial to our team. If you have the determination and perseverance to provide outstanding customer service on a steady rhythm, then this opportunity is for you. 

THE JOB

As an IT Service Delivery Specialist working on the Customer Success Team, you will be tasked with dealing with our clients, both new and existing, through different service delivery and activation processes as well as successful service turn-up follow-up. 

By doing this, you will help the company establish a mutual and beneficial connection with the customer. Your contributions will make the company grow and prosper with a strong and loyal clientele base. Our team will be working with and beside you throughout your entire stay. Our strong sense of community will help you grow and become an amazing employee.

As an infrastructure deployment specialist, on a day to day basis, your responsibilities include

  • Ensuring our Data Center  infrastructure management (DCIM) are kept up to date
  • Establishing and maintain positive and effective working relationships with customers and co-workers
  • Communicating with technicians at our Data Center locations to ensure servers are prepped for installation
  • Lead deployment and launch of new customers through the implementation of their project plans
  • Ensuring all service setup and timelines are met or exceeded in the delivery process
  • Producing detailed MOP documentation on your processes
  • Providing re-enforcing follow up with new service delivery setups to ensure client satisfaction

Job Requirements

What You'll Need to Land This Job

  • A minimum of 2 years experience in an IT or similar role
  • Experience in end-to-end troubleshooting complex environments.
  • Experience handling of help desk processes and understand the role of service delivery
  • Detail-orientation with an ability to prioritize and meet aggressive goals.
  • Flexibility to deal with customer and internal challenges as they arise
  • Solid written, oral skills with the ability to communicate effectively with both technical and non-technical clients
  • Experience working in a start-up environment desired, with a strong “do-it-yourself” work ethic.
  • Experience in server fleet management, data center networking, and data center power
  • Coordinate and plan the placement of all hardware installed in the data center
  • Rack design, Power Layout Design

Desired Skills

  • Experience with IaaS solutions and working with customers through the launch and implementation
  • Strong attention to detail organizational skills
  • Experience in the telecommunications and Cloud Hosting industry
  • Familiarity with IaaS solutions, service and hardware providers, and industry knowledge.
  • Minimum of 2 Years Experience in Service Delivery or other IT support positions
  • Strong attention to detail organizational skills

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