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IT Help Desk Specialist

Palm Construction
Nasr City, Cairo
Posted 4 years ago
276Applicants for1 open position
  • 116Viewed
  • 39In Consideration
  • 1Not Selected
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Job Details

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Job Description

  • Track maintenance schedule of Windows Updates to confirm the updates are being completed on a regular basis. Send out email notifications as needed.
  • Assist with scheduling appointments (training, upgrade, troubleshooting) and schedule upgrades.
  • Process orders for license changes and correct Salesforce licensing for bundle customers.
  • Setup new users in customer knowledge base.
  • Identify over utilized hosted environments and contact the team if necessary, to coordinate additional resources.
  • Track maintenance schedules of hosted third-party applications and coordinate updates between the data center and the custom.
  • Print magnetic cards that give employees and visitors privileges to enter/move within the company.
  • Monitor and operate CCTV cameras and associated equipment in the CCTV Control Room.
  • Detect any irregularities through site tours and cameras; updating senior management for corrective actions.
  • Create summaries of threats and recommend proactive solutions including documenting and escalating risks to management.

Job Requirements

  • Education: Bachelor's degree in Computer Science, Computer Engineering or any related field is required.
  • Good knowledge of networks and systems principles (MCSE, CCNA is a plus).
  • Experience: 3-5 Years of experience at technical IT work experience with System Administration, Networking or IT Support roles.
  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problem
  • Familiarity with both PC and Mac Hardware and Software
  • Experience with Network Repairs and Analysis
  • Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
  • Writing and Editing Skills to aid in writing and updating manuals
  • knowledge for cam systems

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