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Job Description
- Track maintenance schedule of Windows Updates to confirm the updates are being completed on a regular basis. Send out email notifications as needed.
- Assist with scheduling appointments (training, upgrade, troubleshooting) and schedule upgrades.
- Process orders for license changes and correct Salesforce licensing for bundle customers.
- Setup new users in customer knowledge base.
- Identify over utilized hosted environments and contact the team if necessary, to coordinate additional resources.
- Track maintenance schedules of hosted third-party applications and coordinate updates between the data center and the custom.
- Print magnetic cards that give employees and visitors privileges to enter/move within the company.
- Monitor and operate CCTV cameras and associated equipment in the CCTV Control Room.
- Detect any irregularities through site tours and cameras; updating senior management for corrective actions.
- Create summaries of threats and recommend proactive solutions including documenting and escalating risks to management.
Job Requirements
- Education: Bachelor's degree in Computer Science, Computer Engineering or any related field is required.
- Good knowledge of networks and systems principles (MCSE, CCNA is a plus).
- Experience: 3-5 Years of experience at technical IT work experience with System Administration, Networking or IT Support roles.
- Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problem
- Familiarity with both PC and Mac Hardware and Software
- Experience with Network Repairs and Analysis
- Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
- Writing and Editing Skills to aid in writing and updating manuals
- knowledge for cam systems