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Job Description
- Answer incoming calls and respond to customer’s requirements
- Management and resolve customer complaints
- place customer orders in the computer system
- Identify and escalate issues to supervisors
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
Job Requirements
- Females only
- Experience in Real Estate is a must
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
- Preferably from Zayed or 6th of October
