Job Details
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Job Description
- Supports her/his department answers questions of management and employees with regard to employment procedures including;
- Absence Management
- Performance Management
- Discipline and Grievance issues
- Employee Legislation
- Employee Relations
- Human Resource Planning
- Human Resource Policies and Procedures
- Compensations & Benefits
- Functions as gatekeeper of (legal) processes.
- Takes appropriate action when procedures are not followed.
- Attends weekly/monthly operations meeting with designated Operations teams and provides support on HR related issues.
- Participates actively in Operational events
- Will deliver the Induction presentation day; SYKES’ HR induction for new hires.
- Record keeping sickness.
- Connects with other departments such as OMD to assure accuracy of HR data.
- Analyses HR data tracking trends and connecting with relevant parties for action planning.
- Aligns actions and output with HR colleagues, making sure the HR department functions as 1 team instead of different individuals.
- Update and maintain HR Information Systems and administers official paperwork such as contracts and documents, tracking and ensuring completion and filed in the employee personnel file.
- Will lead investigations and judges objectively.
- Participates in HR projects such as GESS, Retention projects and contributes actively enhancing customer satisfaction and reducing attrition.
- Controls the annual review process of employees of his/her department, sets up necessary sheets, sends the guidelines to management, keeps track of whole process and follows up with management where necessary.
- Follows up on absenteeism and all the HR related information
- Composes professional correspondences and necessary paperwork in correct English
Job Requirements
Education
- Higher/further educational qualification or equivalent
- HR Diploma is a plus
Technical or specific skills (e.g. technical, computer)
- Fluency in the English Language (C1)
- Proven experience as HR Generalist
- Knowledge of local laws (Labor Law, Social Security,..etc)
- OD or L&D Background preferred
- Very Good knowledge of Microsoft Office
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