Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Provide 1st & eventually 2nd level (after good training on company products) support for production issues across multiple applications, including problem identification, definition and implementation of short-term work around and coordination of long term software solution with business analysis and development team.
- Setup, configure and maintain monitoring for the deployed systems
- Maintain the company knowledge base related to deployment of new applications and resolutions for known issues
- Write internal administration guides for the applications and trains the staff in case of new deployment processes are introduced
- Install and configure clients’ environments on request - onsite or offsite
- Perform advances investigation of issues including network troubleshooting
- Diagnose and resolve day-to-day live system issues in timely manner based on their severity
- Clear understanding of software development lifecycle methodologies and documentation standards
- Maintain ongoing communication with end-users, business analysts, QA team, and development team on reported issues
- Coordinate, Review and respond to system audit alerts in a timely manner
- Write, modify, and execute SQL queries for SQL database
- Configuration of local machines to clone client's production environment for troubleshooting reported issues
- Effectively record and monitor progress of all issues raised, providing feedback to the business users as required
- Liaise with other support/development teams to resolve cross system issues
- Maintain application support documentation
- Test configuration changes in a test environment prior to pushing into production
- Design and support application reports
- Maintain confidentiality with regard to the information being processed, stored or accessed
- Read and recognize the function of SQL queries to perform troubleshooting related to application changes and releases
Job Requirements
- Bachelor of Electrical Engineering(Systems & Computer Dept) Or Computer science
- Experience 3-5 years
- Application Support or Operation support knowledge
- SQL Server Queries, Administrator, CCNA , MCSA , Linux Fundamental
- Very Good English speaking and writing
- Good knowledge with MS office (word, excel, power point,..)
- Fluent In English (Spoken & Written). (Must)
- A team player but can work independently too.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
Featured Jobs
Similar Jobs
- Network Engineer/ Network Tech...Smart Villages Development & Managment Company - Abu Rawash, Giza7 days ago