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Job Description
Purpose:
Lead and coordinate the work of the Operations teams ensuring high quality delivery of services, security, cleaning, transport, health and safety, food services, and any external use of facilities.
Responsibilities
- Establish a performance management culture with a commitment to professional development
- Ensure that all manpower and resources of the food service, cleaning, security, transport, health and safety, and others are coordinated with the maintenance and other departments
- Exercise strong budgetary control over the managed departments, liaising with the Head of Administration with regard to forecasting and planning, coordinating with the Maintenance Department for the school and its facilities, staffing, and individual projects
- Create operational procedures and structures that enables a strong focus on service excellence, delivery, and cost effectiveness
- Maintain essential services establishing cost effective procurement, maximum efficiency, and value for money, coordinated with the Procurement Officer
- Liaise with the Human Resources Manager to ensure compliance with legislation and effective staff management
- Ensure that policies assigned to the Operations Manager are reviewed and updated regularly and presented to Head of Administration for approval
- Attend all meetings both internal and with outside contractors as required
- Ensure all buildings are locked and secured after the school day/events
- Observe standards of appearance appropriate to this professional environment
- Cooperate with all staff in maintaining harmonious interpersonal relationships, internally and externally
- Ensure that all staff treat others with respect and courtesy
- Maintain confidentiality
- Induct new staff as required, working with the HR department to ensure best practice
- Work with the Human Resources (HR) Department to ensure all necessary paperwork and training is complete and up to date and to work through any performance management issues
- Undertake probationary reviews and annual staff reviews of direct reports
- Monitor timekeeping and absence and provide monthly information to payroll and HR.
- On occasion it may be necessary for the Operations Manager to personally help fill in certain roles due to staff absence
Housekeeping
- Ensure cleaning services are delivered to a high standard and in accordance with the schools cleaning requirements
- Manage the ordering of stock and all cleaning equipment and products to deliver high efficiency and value in coordination with the Procurement Officer.
- Ensure the school’s use of products is compliant for safe usage and that all housekeeping staff are trained, including proper use of all equipment
Food Services
- Ensure the proper use, cleaning, and operation of any food service equipment and facilities are aligned with school Health and Safety Policy and Procedures
- Oversight of contracted food services personnel and food quality
- Ensure that food service areas are kept clean and are organized appropriately
Transport
- Management of the buses and transport to ensure the efficient use of the transport budget
- Oversight and management of drivers and mechanics ensuring adherence to job descriptions and health and safety requirements
- Liaise with the Health and Safety Department Manager, oversee the school vehicles ensuring they have valid insurance, tax and full-service checks when required
- Ensuring driver and mechanics have proper training and supervision
Events and Commercial Activities
- Ensure school events are appropriately managed including planning, caretaking, security and cleaning requirements
- Liaise with the appropriate staff to ensure that events run smoothly and safely and the requirements of the event organizer are met
- Maximize income from renting of the facilities along with the development of external services
Job Requirements
- Bachelor’s Degree
- 3 to 5 years of related experience, including a minimum of two years of managerial experience
- Excellent interpersonal communication skills, including on sensitive topics with staff, students, families and other stakeholders as well as maintain confidentiality where required
- Demonstrated ability to be detail oriented, organized, and resourceful
- Ability to proactively manage multiple critical deadlines and quickly adapt in a fast paced environment, independently following through on completion of tasks and responsibilities
- Strong computer skills and ability to adapt to new computer programs and software
- Excellent writing and communication skills in Arabic and English
- Prior experience with budget and personnel management a plus
