Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
CUSTOMER FOCUS
- Experience in customer-facing environments (phone, chat, in-person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
- Demonstrates a passion for customer service, ownership of the customer experience, and determination to deliver a comprehensive resolution
- Obsesses over the customer experience and constantly strives to exceed their expectations
- Able to communicate clearly and effectively, both written and verbal (in required language)
- Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
- Approaches problems flexibly and can adapt and modify approach without compromising the outcome
Learning aptitude:
- Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed
- Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
- Stays curious and inquisitive in the pursuit of professional excellence
- Effective time management strategy including the ability to multi-task, prioritize, organize and balance workload
Technical knowledge and expertise:
- Professional and/or personal technical troubleshooting experience
- iOS, Smartphone, Tablet, PC or Mac experience is preferred
- Deep curiosity for understanding technology, passion for learning more, and sharing knowledge with others
- Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
- Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real-time
Resilience:
- Able to self-manage and work independently in a fast-paced and highly demanding environment
- Embraces repetition of core job duties, yet eager to take on more responsibility when needed
- Strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure
- Self-awareness to identify, address and manage navigating through challenges associated with the role
- Remains focused and poised despite criticism and setbacks
- Eager to receive feedback, embrace coaching, and demonstrates changes as a result
Job Requirements
Communication:
- Demonstrated language fluency in Italian (Native or near-native, C1/C2 level), and fluency sufficient to comprehend Apple training and Procedures for all Advisors in English
