Software Development Support Engineer
ITIDA -
6th of October, GizaPosted 3 years ago51Applicants for2 open positions
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- 0In Consideration
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Job Details
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Job Description
- Support the application operation lifecycle (release and support).
- Execution of assigned project tasks including installing ESCC Software products, testing, and managing the project through end-user deployment.
- Provide the required level of support (24/7) for our customers to facilitate the usage of implemented software and security solutions.
- Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
- Can be involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage.
- Maintaining and updating technical documents and procedures
- Evaluate software and hardware requirements for PKI/cryptography infrastructure.
- Provide problem analysis and solution development activities.
- Installing and deploying the open-source products and the programs developed by our development team to meet the systems ‘needs of the provided security solutions.
- Develops and modifies modules based on functional and system requirements
Job Requirements
Required Skills:
- Strong technical skills including understanding of software development principles.
- Familiarity with OOP design principle.
- The ability to communicate with clients, colleagues and management to explain complex issues clearly and concisely.
- Knowledge of web applications and programming languages (Java, C#, JavaScript, Python, , etc.)
- Have knowledge in the data science domain and have data descriptive analysis
- Knowledge and understanding of basic information security principles
- Knowledge in debugging programs to help customers resolve issues
- Knowledge of different operating systems (Windows, Linux, MAC)
- Knowledge in dealing with virtualization technology.
- The ability to work in a team.
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