Job Details
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Job Description
About the Job:
The Collection Specialist is mainly responsible on collecting debts and track overdue payments by contacting clients via E-mail or phone calls. The candidate must have an excellent communication skill, maintain his/ her professionalism, politeness with clients to encourage and facilitate the payments process for them.
Responsibilities:
- Make outbound calls existing customer to follow up on the account correspondents.
- Track and follow up on the monthly payments and take the necessary actions to ensure that everything is going smoothly.
- Resolving billing and customer payments issues.
- Identify accounts with overdue payments and keeping records of the amount owed.
- Locate debtors and contact them via phone or email to act as a reminder of the overdue payments.
- Develop a new repayment plan if needed for customers who needs more time to pay.
- Update the accounts status records and the collections process.
Job Requirements
- Fluency in English is a Must
- Communication: candidates must acquire an outstanding level of communication as he will be required to respond carefully, politely and in a professional manner.
- Problem solving: candidates are required to have a quick and effective solutions for whatever issues they encounter with debtors.
- Very good negotiation skills
- Detail oriented.
