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Ship to Box [eCommerce] Customer Service Representative

Ship To Box
Sheikh Zayed, Giza
Posted 4 years ago
213Applicants for2 open positions
  • 213Viewed
  • 2In Consideration
  • 168Not Selected
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Job Details

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Job Description

We are a fast-growing start-up online shipping company in Manhattan USA and looking for two customer service representatives who is self-motivated, organized, detailed oriented, with good communication skills. The working location is in our El Sheikh Zayed City office in Egypt.

About the role

  •  Responsible for customer follow ups, assisting customer on registration, pricing checking, order placing, making payment, labeling and shipment tracking etc.
  •  Responsible for order review, payment processing and label creation etc.      
  •  Effectively communicate with customers via phone, email or chatting system, to answer questions, troubleshoot issue, promote services.
  • Effectively communicate with US office and warehouse for any shipping, order, tracking, and account issues, and work together for a timely solution.
  • Effectively communicate with US merchant for problem orders follow ups and product questions. 
  • Effectively communicate with shipping suppliers for any shipment exception, trace and claim.
  •  Collect, analyze and summarize customer requirements and feedback for business improvement. Timely address critical issues to management for a quick resolution. 
  • Responsible for building a tight and trustable relationship with existing customers and protentional customers. 

Job Requirements

  • Bachelor’s Degree or above.
  • At least one-year customer service experience for e-commerce business.
  • Excellent oral and written ability in English. 
  • Excellent oral and written ability in Arabic.
  • Excellent communication skill for phone calls and emails
  • Acute attention to detail
  • Ability to multi-task and work effectively in a changing environment
  • Strong learning and problem resolve abilities. 
  • Demonstrate a sense of urgency and good time management skill.
  • Able to work on different shift include night shift. 
  • Team Player.

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