Senior Customer Support Engineer
incorta -
Cairo, EgyptPosted 4 years ago52Applicants for3 open positions
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Job Details
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Job Description
- As a member of the Support team, your focus is to deliver post-sales support and solutions to the Incorta customer base while serving as an advocate for customer needs.
- This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
- A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Incorta employees on diverse customer situations and escalated issues.
- Leading contributor individually and as a team member, providing direction and mentoring to others. experience in resolving issues related to installation, upgrade, performance, and clustering.
- Provide day-to-day support to Incorta customers
- Design reports and dashboards
- Enrich both the internal and customer Knowledge Base, and user community
- External and internal Communication
Job Requirements
- B.Sc of Computer Engineering ،Computer science , Management Information Systems or equivalent.
- 3-5 years System administration experience
- Excellent analytical and troubleshooting skills
- Strong Experience in setting up (including clusters) and troubleshooting of: Linux, Tomcat, Weblogic, Zookeeper, Spark, Hilex, Kafka
- Good Experience in Python
- Knowledge in RDBMS, DB modeling, and SQL
Customer Management:
- Ability to understand customer problem and provide a technical solution in a timely manner
- Ability to understand customer urgency and sensitivity of the problem
- Ability to speak confidently and communicate clearly with customer
- Ability to work well with demanding customer environment
Nice to Have:
- Experience with BI tools like Tableau, MicroStrategy, PowerBI or a similar product is a plus
- Experience supporting applications is a plus
- Oracle ERP (E-Business Suite) knowledge is a plus
- ITIL V3 Foundation, and relevant technical certifications related to areas of expertise is a plus
