Ground Courier Supervisor

Maxab -
Cairo, EgyptPosted 4 years ago

41Applicants for1 open position

Job Details

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Make Sure Couriers & Ground Courier Leaders Wear Proper Work Outfilt/Uniform
Confirm Attendance By Using The FingerPrint Machine & Confirm Couriers and Ground Courier Leaders Attendance
Make Sure All Couriers Started Their Trip Physically & On The APP
Follow-up with leaders on First Delivery Time For Each Courier & Share Detailed Report On Courier Level
Follow-up that Couriers Report Delay & Failed Orders On WhatsAPP Group & Make Sure They Call Quality Team on Spot
Make Sure The Partial Delivery, Delayed & Failed Reasons are added on Shared Google Sheet and send daily detailed report
Reply on any email from quality team related to Last mile
Dealing With Retailers, Team & Cross Functional Departments In A Very Professional Manner
Make Sure all Couriers Deposit In Masary
Support The Group Of Any Absent Leader
Follow-up on leaders that they Tagged/Follow Up on all cases reported by Finance as deficits on couriers whether It Is SKU Or Cash
Follow-up that that leaders shared the dispatch plan for couriers with warehouse team on time
Follow-up with leaders on sharing non dispatched orders feedback with quality
Follow-up with leaders on sharing the investigation for Wrong Updates
Assist back office with any data needed and takes fast actions with any delay in data entry
Follow up on the LM projects from a ground Ops perspective
Takes hard fast actions to eliminate any potential/current reason for failure/drop in any LM project
Follow up on the Cohort and make them priority in delivery mechanism