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Job Description
- Participate in Identification, Assessment and Validation of automation projects
- Participate in Preparation of project analysis documentation and solution design documentation
- Delivering automation projects based on the tools and technologies in projects scope
- Support other team members to complete projects on schedule and adherence to engineering processes such as code reviews, source control, unit testing, use case analysis, defect management and any other best practices
- Provide support and guidance to the clients’ technical questions and be responsible for resolving their issues based on defined and agreed SLAs
- Supporting the Implementation Lead in the creation and ongoing refinement of an appropriately tailored Framework that provides the optimum platform for rapid and repeatable delivery of automated processes within the company
- Mentoring colleagues through the RPA training and accreditation program – providing advice and guidance on best practice and development techniques
- Providing architectural control over solution designs to ensure consistency and continuity across the company’s delivery teams
- Identifying new process opportunities and accurately analyzing and estimating new processes, quickly assessing feasibility
- Analyzing, understanding and documenting the business processes in detail where required
- Identifying and communicating the technical infrastructure requirements
- Designing automation business process solutions in accordance with standard vendors design principles and conventions
- Lead a team of RPA Developers between 2 to 10 based on the projects in scope
- Accountable and Responsible for the RPA support policies and standards
- Accountable for the customer process controller training
- Accountable for the resolution of all the customers incidents and questions related to live processes
- Accountable and responsible for the quality of delivered RPA processes to Advansys customers
- Provide support and guidance to the clients’ technical questions and be responsible for resolving their issues based on defined and agreed SLAs
- Participate in the preparation and/or review of projects analysis documentation and operations handbook guides
- Support sales and pre-sales teams in RPA proposals by providing technical information and processes estimations
- Support the sales cycle by presenting the RPA technology and benefits to technical teams and by presenting technical demos and PoCs whenever required
- As responsible for the RPA support, will be also responsible for maintaining the successful relationship with existing and new RPA customers who has a support contract
- Provide support to sales account managers with potential ideas and areas of expansion in the customer automation journey
- Responsible for frequent regular visits to existing customers to fulfill their questions and incidents in their live RPA processes
Job Requirements
- 6 to 10 years of experience
- Degree in Computer Science, Engineering or other appropriate academic majors
- Track record of a leadership role in technology
- You are interested in the connection between IT and Process Improvement
- Proven programming skills as (C#, Java, html, CSS, VB, .NET, SQL Web Services)
- The skills to design and author well documented, supportable and extensible developments and the ability to support and maintain the work of other consultants, partners and clients
- The ability to learn quickly and progress rapidly from theoretical exercises to real world delivery and mentoring tasks
- The aptitude to contribute to the evolution of methodologies and procedures in a controlled manner to continually improve a rapid and repeatable delivery channel
- A track record in training and mentoring individuals on development and delivery disciplines
- Good communication skills with the ability to present technical details to a non-technical audience
- Good written skills with the ability to produce clear and concise documentation
- The ability to work with a structured and methodical approach, combined with an enquiring mind
- An understanding of, and a willingness to adhere to, formal change control procedures and disciplines
- An aptitude for problem solving, with the ability to take a logical route to the source of an error
- You are organized, flexible and able to manage several tasks
- Excellent verbal, written, and interpersonal communication skills
- Fluency in English. Any additional languages will be an advantage
- Knowledge about Robotics Process Automation (RPA) such as BluePrism, UiPath, Automation Anywhere, Work Fusion; Or Software Testing Automation such as Selenium or HP UFT will be an advantage
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