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Job Description
- Leads a team of Training Leads and Trainers to achieve Teleperformance and Client Objectives. Responsible for the results and compliance of the Internal and External Processes.
- Manages content, targets, and standards of team performance, and Accountable for the corrective actions where and when required.
Job Requirements
- University Graduate
- Six Sigma Yellow Belt (Preferred)
- Accredited ToT programs
- 2 years of training managing
- 5 Years in training field
- Call Center Industry
- B2 English
- Bilingual (Preferred)
- Microsoft Office (Outlook, PowerPoint, Excel, Word, Visio)
- Communication Skill (Oral and Written)
- Management Skills
- Problem Solving
- Team Building and Team Work
- Leadership
- Creativity and Innovation
- Decision making
- Flexibility
- Analytical and Reporting
