Job Details
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Job Description
- Monitoring Team performance and main KPIs.
- Prepare and deliver weekly coaching sessions with the Team members.
- Conduct Action/Development Plans where there’s an improvement opportunity.
- Work closely with other Supervisors, management, and the team to maximize sales per team.
- Prepare reports and conduct analysis to assist with determining the account goals, particularly with RPC and Sales conversion.
- Maintain SLA/AR for the account.
- Assist with queue management.
Job Requirements
- Alexandria resident, Flexible with all shifts (Midday, Overnight, and Evening (6PM-3AM CLT) shift)
- 3+ years of offshore call center experience includes minimum 1 years as a supervisor.
- Sales experience is a Must, flight bookings industry is a plus.
- Excellent customer service and sales skills.
- Excellent English communicator verbally and written.
- Good negotiation and problem-solving skills.
