IT Help Desk
Athear -
New Cairo, CairoPosted 4 years ago367Applicants for1 open position
- 65Viewed
- 0In Consideration
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Job Details
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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Dealing with incoming faults in a professional, courteous manner over the phone and via email.
- Respond to and resolve help desk requests.
- Taking ownership of faults and managing them in a logical and methodical manner.
- Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
- Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.
- Install and test computer-related equipment.
- Maintain and develop own knowledge and skills to assist with first-time fault resolution.
- Identify and escalate repeat issues or service risks to service management teams.
- Sharing knowledge with team colleagues.
- Install, modify, and repair computer hardware and software.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN).
- Follow up with customers to ensure issue has been resolved.
- Identify and suggest possible improvements on procedures.
- Determine the best solution based on the issue and details provided by customers.
Job Requirements
- From 0 to 2 Years of experience in IT Field.
- Excellent communication skills.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
