Browse Jobs
For Employers
Post JobLog inGet Started

IT Service Desk Agent - Alexandria

Majorel Egypt
Alexandria, Egypt
Posted 7 years ago
115Applicants for1 open position
  • 32Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • The IT Service Desk provides essential support for information technologies at Cornell.
  • Povides direct support to Cornell's faculty, staff, and students as they use information technologies to advance the university's mission.
  • Work in a dynamic, fast-paced call center that provides services over the phone, through e-mail, phone, Chat and in person (for walk-in customers).

Job Requirements

  • Alex Resident
  • Alumni (Computer Science or any related field)
  • Past work experience in a high-traffic customer service setting.
  • Excellent verbal and written communication skills.
  • Knowledge of commonly-used concepts, practices, and procedures for end user technical support.
  • Strong customer service experience.
  • Excellent phone etiquette.
  • Strong problem solving and research skills.
  • Experience usings Cornell's computing services.
  • Functional knowledge of Macintosh or Windows computing.
  • Freshman and sophomores preferred.
  • Federal Work Study preferred, but not required.

Featured Jobs

Similar Jobs

Search other opportunities
JobsInstallation/Maintenance/RepairIT Service Desk Agent - Alexandria