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Job Description
- The IT Service Desk provides essential support for information technologies at Cornell.
- Povides direct support to Cornell's faculty, staff, and students as they use information technologies to advance the university's mission.
- Work in a dynamic, fast-paced call center that provides services over the phone, through e-mail, phone, Chat and in person (for walk-in customers).
Job Requirements
- Alex Resident
- Alumni (Computer Science or any related field)
- Past work experience in a high-traffic customer service setting.
- Excellent verbal and written communication skills.
- Knowledge of commonly-used concepts, practices, and procedures for end user technical support.
- Strong customer service experience.
- Excellent phone etiquette.
- Strong problem solving and research skills.
- Experience usings Cornell's computing services.
- Functional knowledge of Macintosh or Windows computing.
- Freshman and sophomores preferred.
- Federal Work Study preferred, but not required.